FREQUENTLY ASKED QUESTIONS
How can I book a dress/item?To place an order or book an item(s), please browse our range of designer garments, check the availability via our live booking system, select the day you wish the garment to be delivered (please note Australia do not operate on SAT/SUN so these days are not available) and continue to checkout. Your item(s) will then be shipped to you before your event. It’s as easy as that.
How long can I hire a dress/item for?Our hire duration is generally a 4 day OR 8 Day Period. If you would like to extend the duration of your hire, please contact us to request (fee’s apply).
What’s included in my hire?Your selected item(s) for your hire period, prepaid return shipping fee’s and cleaning fee’s - as per Hire Policy.
What’s included in my delivery package?Your item(s) will be packed with care and love ready to go to your nominated shipping address. Included will be our item(s), Return Instructions Card stating your exact return date, our Social Media details, and a pre addressed express post bag for our garments journey home.
What if my item(s) are creased when I receive them?Your item(s) will be packed with care to avoid any creasing in transit. If your item(s) happens to be creased when they arrive, please use a steamer on the required setting to remove any creases. Please do not iron.
Can I try on the dress/item?
Our Studio is temporarily closed due to further notice.
For selected items you can purchase our ‘Try On Service’ - This is where we will post out the dress via EXPRESS post for you to try on in the comfort of your own home, and you can post it back to us the next day.
Please note that all of our ‘Try On Service’ orders fall under our normal Hire Policy. You must select a Monday Date when booking -this is the day the item will be posted out, you will receive it on the Tuesday and are due to post it back on the Wednesday.
Alternatively you can contact us for and sizing enquiries and we can send you measurements.As we have pieces from a variety of different designers, there is no set universal size guides. If you are not familiar with a specific designers sizing, we recommend visiting the website of the designer of the specific item(s) you are interested in and following their size charts. Alternatively you can email us for all sizing enquiries.
I have received my dress/item, but it’s not quite right. What are my options?Unfortunately, YOTN is unable to provide any refunds, exchanges or credits for incorrect sizing or change of mind once our dress has left the showroom.
What if I stain or damage the dress or hired item?The first thing to do is not worry! Please simply email us or contact us via the mobile number provided to you prior to your order being sent out to let us know. We understand accidents happen, we have a team of professional dry cleaners and experienced seamstresses who are more than likely able to fix the issue at hand. We are happy to look after all minor stains (such as water stains) are acceptable, but excessive staining or any type of damage will incur a damage fee. If the dress is not repairable, unfortunately, you will be charged the replacement value of the dress. Please refer to our Hire Policy to read about our damage policy.
Do you have any tips to help me keep the item(s) in perfect condition?Absolutely! Please be careful of your fake tan transferring onto the piece so avoid sweating if you can. Please do not spray any perfume or deodorant directly onto the fabric and avoid any oil based body moisturizers that may transfer. Overall, take extra care when you’re out and keep in mind the garment isn’t yours, so please treat it as if you were borrowing it from your best friend who will be mad if you ruin her favourite outfit.
Should I wash the dress?Please, under no circumstances, wash or dry clean the item(s). Garment cleaning is included in your hire fee. Please note that any attempt to wash or clean the garment may result in additional charges applying.
How do I return my dress once my hire period is over?
Please refer to the Return Instructions Card included with your delivery to return your item. Please be sure to follow these instructions carefully, to avoid any late fee’s.
If you are local and have picked the dress up from our Showroom, please place in to the white sealable bag provided and drop into our post box available at the front of the Showroom by 8pm on your return date.
What is your late fee policy?Any item(s) not returned to us at the conclusion of your hire period will incur a late fee of 25% per 24 hours. Please refer to our Hire Policy to read about our late fee’s in full.
What is your booking/hire policy?Please click here to read our complete Hire Policy. Please note by making a purchase/booking with YOTN, you are agreeing to our Hire Policy.
Where do you ship to, what are the shipping fees and how long will shipping take?YOTN currently ships Australia Wide via Australia Post. All orders are shipped via Express Post and include a return express bag for the flat rate of $20AUD. Please be aware it is the customers responsibility to notify YOTN if you do live in Rural areas or where the Australia Post express postal service does not reach you or you live out side the next day delivery service area.
Please click here to calculate delivery times via Australia Post.
When will my order arrive?Your rental will be delivered on or before the date you nominate in the booking calendar. YOTN will try to send orders out early where possible, this is purely dependant on availability of your selected garment. All orders are sent via express post which is a next day service so usually the day before your selected delivery date your order will be shipped.
What happens if my garment doesn’t arrive?
If you do not receive the dress by 5pm on the day you expected please call YOTN on 0499 080 284. We will trace the parcel with Australia Post and update you with information as soon as possible.
What happens if I am not home when the courier arrives with my garment?
If you are not home, the courier may deliver your parcel to your nearest post office where you will be able to pick it up. Please note your 4-day rental period begins from the day your parcel was first attempted to be delivered to you.
What if I need the dress tomorrow?Next-Day delivery is available throughout most areas in NSW and to all major cities in Australia provided you place your order before 12pm AEST. Please check Australia Post to see if your address meets their Next-Day service. For more urgent bookings simply email us or call 0499 080 284.
Can I track my package?YOTN will send you a email with your tracking number as soon as it is on its way.
I would like to take my dress interstate, is that okay?Sure thing! As long as it is placed in the Express Post Bag provided and posted no later then 12noon on the 4th day of hire. You still must meet the required return directions. We do ask that you contact YOTN and let us know the details before hand. This can be in the state your received it or any other major Australian city.
Something else? email us and we will get back to you.